Training & Development Officer

Company: The Ultimate Insurance Broker (UIB)
Job Title: Training & Development Officer
Department: Human Resources & Organizational Development
Employment Type: Full-Time
Job Location: Addis Ababa, Ethiopia
Required Experience: Minimum 3 Years
Application Deadline: September 15, 2026

About UIB

The Ultimate Insurance Broker (UIB) is an established insurance brokerage and advisory company specializing in risk management, insurance advisory, tailored coverage solutions, and client support. UIB works with multiple insurance providers to deliver effective insurance solutions and build long-term client relationships.

UIB is committed to professional growth, continuous learning, collaboration, and high performance.

Job Summary

The Training & Development Officer will be responsible for planning, coordinating, implementing, and evaluating the organization's learning and development activities.

The position will identify individual, departmental, and organizational training needs; conduct skills gap analysis; develop training plans and materials; coordinate and facilitate training programs; assess post-training effectiveness; and prepare training reports and recommendations.

The role will work closely with managers and department heads to ensure that training and development initiatives are aligned with organizational objectives and employee competency requirements.

Key Responsibilities

Training Needs Assessment & Gap Analysis

• Conduct individual Training Needs Assessments (TNA) to identify employee knowledge, skills, and competency gaps.

• Conduct departmental training needs and skills gap analysis.

• Conduct organization-wide training needs assessments based on business priorities and performance requirements.

• Analyze identified gaps and recommend appropriate learning and development interventions.

Training Planning & Coordination

• Develop annual and periodic training and development plans.

• Prepare training calendars, schedules, and implementation plans.

• Plan and coordinate internal and external training programs.

• Coordinate trainers, participants, venues, materials, schedules, and other training logistics.

• Coordinate induction, technical, functional, compliance, leadership, and soft-skills training programs.

Training Material Development & Delivery

• Prepare training presentations, manuals, handouts, exercises, assessments, and other learning materials.

• Adapt training content according to identified employee and departmental needs.

• Facilitate or deliver training sessions, workshops, and coaching sessions where appropriate.

• Continuously review and improve training content and methodologies.

Training Evaluation & Effectiveness

• Conduct post-training evaluations to assess participant feedback and learning outcomes.

• Conduct training effectiveness assessments to determine the application of acquired knowledge and skills in the workplace.

• Follow up with employees and managers to assess the impact of training.

• Identify improvement areas and recommend appropriate follow-up actions.

Reporting & Documentation

• Maintain accurate employee training records and training databases.

• Track training participation, completion, costs, evaluation results, and effectiveness.

• Prepare periodic training reports, dashboards, and management updates.

• Monitor training KPIs and provide recommendations for improvement.

Employee & Organizational Development

• Work closely with managers and department heads to address competency and performance gaps.

• Support employee career development and continuous learning initiatives.

• Support competency development, leadership development, succession planning, and other organizational development initiatives.

• Contribute to building a culture of continuous learning and professional development.

Job Requirements

Qualifications and Experience

• Bachelor’s degree in Human Resources, Management, Education, Organizational Development.

• Minimum 3 years of direct professional experience as a Training & Development Officer, Learning & Development Expert, or in a similar role.

• Demonstrated experience in:

• Training Needs Assessment (TNA)

• Individual and departmental skills gap analysis

• Organizational training needs assessment

• Training planning and coordination

• Training material development

• Training facilitation and delivery

• Post-training evaluation

• Training effectiveness assessment

• Training reporting and documentation

• Excellent communication and interpersonal skills, with the ability to build rapport and establish effective working relationships with stakeholders at all levels.

• Strong analytical and problem-solving skills.

• Strong project management skills, with the ability to manage multiple projects simultaneously and meet tight deadlines.

• Experience with Learning Management Systems (LMS) or other training management tools is an advantage.

• Ability to manage multiple training activities and work effectively with employees and managers at different organizational levels.

• Experience designing and developing a variety of learning solutions, including e-learning modules, instructor-led training, and virtual training programs.

• Excellent presentation and facilitation skills, with the ability to engage and inspire learners of all levels.

• A passion for learning and development and a commitment to fostering a culture of continuous learning and growth within the organization.

• Experience in the insurance or financial services industry is an advantage.

How To Apply

How to Apply

Interested and qualified candidates are invited to submit their updated CV to:

Email: uib.hiring@gmail.com

Please use “Training & Development Officer” as the subject of your email.

Application Deadline: September 15, 2026

Only shortlisted candidates will be contacted.