ZamZam Bank logo

Strategy and Change Management Officer II

ZamZam BankAddis Ababa

On-siteFull timeAddis AbabaMid Level(3-5 years)

Experience

Mid Level(3-5 years)

Salary

Not specified

Posted

5 days ago

Deadline

in 3 days

Job Description

ABOUT ZAMZAM BANK

ZamZam Bank S.C. takes its name from ZamZam Holy Water, the life-giving spring associated with Makkah and the hills of Safa and Marwa. Inspired by this meaningful heritage, ZamZam Bank aspires to create lasting economic and social impact by expanding access to ethical, inclusive and affordable financial services.

ZamZam Bank is Ethiopia's first full-fledged Interest-Free Bank, pioneering a new chapter in the country's banking industry. The Bank is committed to delivering Shari’ah-compliant, affordable, effective and inclusive banking and financial services while leveraging technology, innovation and digital transformation.

The Bank's journey is built around a commitment to financial inclusion, innovation, professional excellence, customer service and sustainable economic development.

JOIN OUR JOURNEY

As we continue to grow and strengthen our position in the Interest-Free Banking industry, we are seeking talented, energetic and results-oriented professionals who are ready to make a difference.

If you are looking for more than a job—if you want to build a meaningful career, contribute to financial inclusion and become part of the future of banking—ZamZam Bank invites you to apply.

Duty Stations: Addis Ababa

Job Purpose

To support the design, implementation, and monitoring of strategic initiatives and change management processes that drive ZamZam Bank’s growth and transformation. The officer ensures alignment of projects with the bank’s Sharia-compliant mission, facilitates smooth organizational change, and helps embed a culture of continuous improvement and agility across all business units.

Key Duties and Responsibilities

  • Support Strategy Development – Assist in formulating and updating the bank’s strategic plans, ensuring alignment with Islamic finance principles and organizational goals.
  • Facilitate Change Management Initiatives – Coordinate and support change projects by preparing communication plans, training materials, and stakeholder engagement activities.
  • Monitor and Report on Change Progress – Track implementation of change initiatives, identify risks or resistance, and report status and impact to management.
  • Analyse Business Processes – Evaluate current processes and recommend improvements to enhance efficiency, agility, and Sharia compliance.
  • Coordinate Cross-Functional Collaboration – Work closely with departments to ensure smooth execution of strategic and change initiatives.
  • Support Performance Monitoring – Assist in collecting and analysing data related to strategic objectives and change outcomes, contributing to regular progress reports.

WHAT WE OFFER

  • Purpose-Driven Career — contribute to the development of Interest-Free Banking and financial inclusion in Ethiopia.
  • Professional Growth — develop leadership, technical and professional capabilities.
  • Innovation — participate in digital transformation and modern banking services.
  • Impact — help expand access to financial services and economic opportunity.
  • Purposeful Culture — work in an organization founded on ethical values, professionalism, inclusiveness and social responsibility.
  • Competitive salary and attractive remuneration package.

Requirements

MINIMUM QUALIFICATION & EXPERIENCE

Education:  B.A Degree in Economics, Management, Accounting or other Business related fields.

Experience:  Minimum 3 years of experience of which 1 year as Officer I in change management area

Key Competencies: Change Management processes, Strategic alignment, data collection & analysis, analytical thinking, communication & engagement, adaptability & resilience, initiative & accountability

Additional Advantage: Knowledge and understanding of Interest-Free Banking.

Required Skills

Communication

Level

Mid Level(3-5 years)

Location

Addis Ababa

How to Apply

 APPLICATION PROCEDURE

Application Letter

Updated CV

Educational Credentials and work experience documents

Applicants should submit documents in PDF format and clearly indicate the position for which they are applying.

Application Link: https://rb.gy/3rtgvg

Application Deadline: Within 7 days from the date of this announcement.

IMPORTANT NOTICE

Only candidates who meet the stated minimum requirements will be considered.

Only shortlisted candidates will be contacted.

ZamZam Bank reserves the right to use appropriate assessment methods as part of the recruitment process.

Applicants are expected to provide accurate and verifiable information.

 

A NAME WITH HERITAGE.  A BANK WITH PURPOSE.  A CAREER WITH IMPACT.

JOIN US.

PROFESSIONAL GROWTH + LEGITIMATE EARNING + PURPOSE + IMPACT

ZAMZAM BANK S.C. | The First Full-Fledged Interest-Free Bank in Ethiopia