Senior Customer Service Officer for District

Ext/vaca/082/2026

A Senior Customer Service Officer Responsible for driving the overall branch's performance by overseeing customer service, business development, digital banking, and foreign currency earnings and manages branch-wide operational activities to ensure efficiency and compliance. Develops and implements operational plans and budgets.

Leads branch operations, facilities management, and resource allocation. Monitors performance, identifies risks, and drives operational excellence and leads and develops the district team, ensuring achievement of key performance indicators.

Job Requirements

• Education

BA in Accounting, Accounting & Finance, Banking & Finance, Business Management, Economics, Management, or a related field.

• Experience 

5 years of experience in the banking industry, including 2 years as a Customer Service Officer II or related position.

How To Apply

Interested and qualified applicants shall apply via the following link only

https://forms.gle/SnQMbJgvM2YWdvvw5

Only Shortlisted Candidates will be contacted.

If you need more information, please call us on

+251-11-5-260-795