Experience
Mid Level(3-5 years)
Salary
Not specified
Posted
17 days ago
Deadline
in 14 days
Job Description
Job Summary
We are looking for a SAP B1 Support Executive to provide functional and technical support to SAP Business One end-users across the organization. The position will ensure smooth system operations, data integrity, and user satisfaction by troubleshooting system issues, supporting configurations, training users, and coordinating with SAP B1 consultants on enhancements and upgrades.
The role will serve as a key link between end-users, IT, and business process owners to ensure that SAP B1 effectively supports the organization's operational and management requirements.
Key Responsibilities
- Provide first-line SAP B1 support to users across Finance, Procurement, Inventory, Production, and Sales.
- Troubleshoot system issues, errors, and bugs and escalate complex issues to consultants when required.
- Create and manage SAP B1 user profiles and authorizations.
- Maintain documentation of support tickets, resolutions, and change requests.
- Support SAP B1 configuration, customization, testing, patches, and system upgrades.
- Monitor system performance and identify recurring issues and integration challenges.
- Coordinate with IT and departmental heads on data uploads, reconciliations, and reporting requirements.
- Ensure accuracy, completeness, and consistency of SAP B1 data.
- Support the preparation of SAP B1 reports and dashboards.
- Conduct data validation and resolve inconsistencies.
- Train new and existing users on SAP B1 navigation, transactions, and reporting.
- Develop and update user manuals and quick-reference guides.
- Identify gaps between SAP B1 functionality and business processes and recommend improvements.
- Participate in implementation of new modules, enhancements, and integrations.
- Ensure SAP B1 operations comply with IT, data security, and governance policies.
- Support system audits and maintain transaction traceability.
- Enforce segregation of duties and role-based access controls.
Requirements
- Bachelor's degree in information systems, Computer Science, Accounting, or a related field.
- Minimum 4 years of experience in SAP B1 implementation or support.
- Hands-on experience with SAP B1 in a manufacturing or similar industrial environment.
- Strong understanding of SAP B1 functionalities and business workflows.
- Experience with user management, authorization, and process integration.
- Experience in ERP user training, report generation, and data validation.
- Proficiency in SQL queries, Crystal Reports, and HANA-based reporting tools.
- Ability to develop dashboards, KPIs, and customized reports.
- Understanding of SAP add-ons, APIs, and third-party integrations.
- Familiarity with data migration, backups, and system performance monitoring.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- High level of integrity, confidentiality, and attention to detail.
- Ability to work collaboratively across departments and under tight deadlines.
Preferred Qualifications
- SAP Business One certification or formal SAP B1 training.
- Additional training in SQL, HANA SQL database management, or reporting tools.
- Experience supporting SAP B1 in a manufacturing environment.
- Experience with SAP B1 implementation, integrations, and system enhancements.
Required Skills
Level
Mid Level(3-5 years)
Location
Addis Ababa
How to Apply
Interested and qualified candidates should submit their updated CV to deborah.eshetu@ethiojobs.net. With a subject line of SAP B1 Support Executive.