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Applications are no longer being accepted for this position.
Experience
Junior
Salary
Not specified
Posted
16 days ago
Deadline
Expired (9 days ago)
Job Description
JOB SUMMARY
JOB TITLE: Sales Administration Officer
Job Code: -----
DEPARTMENT/DIVISION: Sales Management
Job Grade: -----
Job Category: Non-Management
Location: Addis Ababa
Report to : Sales Manager
Issued Date : December 2022
Directly Supervise : Sales Officers
Revision date: May 2025.
JOB PURPOSE
Receives and processes sale orders, checks the accuracy of orders and issue invoices, maintains sales records, and compiles monthly sales reports.
Expected result/outcome
Correctly processed sales orders
Collect and maintains sales records
Retrieves data needed for references
Duties
Processes Sales orders to respond customers request quickly and efficiently and satisfy customers’ needs.
Checks data accuracy in orders and invoices to avoid over/under payments/receipts.
Contacts clients to obtain missing information or answer queries necessary to make smooth relationships.
Maintains and updates sales and customer records for further decision making references.
Communicates with customers and collect important information from customers .
Ensures that sales targets are met and report any deviations.
Liaises with the Logistics department to ensure timely deliveries.
Assist the sales team with administrative issues.
Prepares periodic performance report and present to the immediate supervisor.
Performs other similar duties assigned by immediate supervisor.
KPI Category
KPI Name
Description
Target/Benchmark
Sales Support Efficiency
Order Processing Time
Time from order receipt to system entry
≤ 12 hours
Accuracy of Sales Orders
Percentage of orders entered without errors
≥ 98%
CRM Data Accuracy
Correct and up-to-date customer/sales data in CRM
≥ 99%
Customer Service
Customer Response Time
Average time to respond to customer inquiries
≤ 4 hours
Customer Satisfaction Score (CSAT)
Post-interaction customer satisfaction rating
≥ 90%
Number of Customer Complaints
Complaints related to order issues or delays
≤ 2 per month
Sales Team Support
Sales Collateral Prepared
Number of documents, brochures, or presentations prepared
≥ 10 per month
Meeting Coordination Efficiency
Number of meetings scheduled and supported
≥ 95% on-time scheduling
Sales Report Timeliness
Timely delivery of weekly/monthly reports
100% on-time
Administrative Accuracy
Document Management Accuracy
Correctly filed and accessible documents
≥ 98%
Contract Processing Time
Time taken to prepare and process contracts
≤ 48 hours
Productivity & Workflow
Tasks Completed on Time
Percentage of tasks completed by deadline
≥ 95%
Job Requirements
QUALIFICATION and SKILLS REQUIRED:
Education
BA in sales/ Economics /marketing management
Experience:
2 years in junior sales assistant
Required skills/Competencies
communication
Regulatory compliance
How To Apply
Interested and qualified candidates can apply through email andarge.k@ethioasian.com
Requirements
Required Skills
Level
Junior
Location
Addis Ababa