Protection Project Case Manager/Social Worker

VACANCY ANNOUNCEMENT

Position Title:         Protection Project Case Manager/Social Worker

Project:                        Protection/GBV Project
Duty Station:               Arsi zone, Merti, Seru and Shirka woreda
Reports to:                  Protection/Project Manager
Contract Type:            Full-time
Duration:                     One year with possibility of extension

Required Number:      Three (3)

1. Job Purpose

The Protection Project Case Manager/Social Worker is responsible for providing confidential, survivor-centered, rights-based and non-discriminatory case management and psychosocial support services to women, girls, children and other vulnerable persons affected by protection risks, including gender-based violence (GBV).

The position will ensure that individuals at risk or experiencing protection concerns receive timely identification, assessment, safety planning, referrals, follow-up and access to appropriate specialized services. The Case Manager/Social Worker will also contribute to strengthening community-based protection mechanisms and referral pathways in accordance with organizational policies, national legislation and relevant humanitarian protection standards.

1. Key Responsibilities

A. Protection Case Management

• Identify individuals requiring protection assistance through safe and confidential channels.

• Conduct comprehensive and confidential needs and risk assessments.

• Develop individualized case action plans in consultation with clients/survivors.

• Provide appropriate case management services, including information, emotional support, safety planning, referrals and follow-up.

• Regularly review case action plans and ensure that services respond to changing needs and risks.

• Support clients to make informed decisions and exercise their rights throughout the case management process.

• Ensure safe and appropriate case closure in accordance with case management procedures.

B. GBV and Survivor-Centered Support

• Provide survivor-centered support to women and girls affected by GBV while maintaining confidentiality, dignity, safety and informed consent.

• Provide psychological first-line support and basic psychosocial support within the scope of professional competence.

• Identify protection risks and immediate safety concerns and develop appropriate safety plans.

• Facilitate referrals to health, MHPSS, legal, shelter, child protection and other specialized services based on the survivor's needs and consent.

• Ensure that all interventions follow the principles of do no harm, confidentiality, informed consent, non-discrimination and survivor autonomy.

• Maintain professional boundaries and immediately report serious protection concerns in accordance with organizational procedures.

C. Referral and Coordination

• Establish and maintain updated referral pathways with relevant health, protection, legal, MHPSS and social services.

• Coordinate with service providers to facilitate timely and safe access to appropriate services.

• Follow up on referrals, where appropriate and with consent, to promote continuity of care.

• Participate in protection coordination, case management and referral meetings as assigned.

• Maintain up-to-date information on available services and eligibility requirements.

D. Community-Based Protection

• Support community-based protection structures, women and youth groups, community leaders and other relevant actors to identify and respond to protection risks.

• Conduct awareness-raising sessions on protection, GBV prevention and response, available services and referral mechanisms.

• Promote safe and accessible reporting and referral mechanisms.

• Strengthen community understanding of protection rights and available support services.

• Identify protection trends, barriers to services and emerging risks and communicate them through appropriate channels without disclosing personally identifiable information.

E. Documentation and Case Information Management

• Maintain accurate, confidential and up-to-date case records in accordance with organizational case management procedures.

• Ensure secure handling, storage and sharing of sensitive case information.

• Collect and document case information only when necessary and with appropriate consent.

• Prepare timely and accurate case management reports using anonymized and aggregated information.

• Ensure that personal information is not disclosed to unauthorized individuals or organizations.

1. Safeguarding and Accountability

The Case Manager/Social Worker must:

• Comply with the organization's Code of Conduct, Safeguarding, PSEA, Child Safeguarding and Protection policies.

• Maintain strict confidentiality and protect the privacy and dignity of clients.

• Never engage in sexual exploitation, abuse, harassment or any form of discrimination.

• Ensure that assistance is provided based on need and without discrimination.

• Inform clients of their rights, available services and complaint/feedback mechanisms.

• Report safeguarding concerns through established organizational channels.

Job Requirements

Education

• Bachelor's degree in Social Work, Sociology, Psychology, Counseling, Social Sciences, or a related field.

• Additional training in protection, GBV, case management, psychosocial support or humanitarian response is an advantage.

Experience

• At least 2–3 years of relevant professional experience in protection, GBV, social work, case management, child protection or humanitarian programming.

• Demonstrated experience in providing case management and/or psychosocial support services.

• Experience working with women, girls, children and other vulnerable or at-risk populations.

• Experience establishing and using referral pathways with government and service providers.

• Experience working in humanitarian or community-based settings is highly desirable.

1. Technical Skills and Competencies

• Strong knowledge of protection principles and case management standards.

• Good understanding of GBV prevention and response principles.

• Strong interpersonal, communication and active-listening skills.

• Ability to conduct sensitive interviews and risk assessments professionally.

• Ability to maintain confidentiality and manage sensitive information.

• Strong report-writing and documentation skills.

• Ability to work effectively with government offices, service providers, community structures and partner organizations.

• Good organizational and time-management skills.

• Ability to work independently and as part of a multidisciplinary team.

• Computer literacy, including Microsoft Word and Excel.

• Fluency in English and the relevant local language(s) is required.

How To Apply

Interested applicants who fulfil the requirement can send their updated CV and copy of all necessary credentials to sikewda@gmail.com and HR hanagebeyehu703@gmail.com before the deadline. Shortlisted applicants are notified by a reference telephone and email address to appear for a written exam and interview as deemed necessary.

Note: SWDA is committed to safeguarding, protection from sexual exploitation and abuse (PSEA), child protection, gender equality, confidentiality, and non-discrimination in all its programs and recruitment processes.