Principal Dispute and Reconciliation Management Officer

Ext/Vaca/066/2026

Principal System & Database Officer

Purpose of the Job/Job Summary

To increase customer satisfaction by providing effective Dispute, reconciliation and settlement activities and processes of digital & Merchant products of the Bank in line with the bank’s policy and procedures

• Lead Dispute and reconciliation operations of the digital products of the Bank
• Implement Dispute and reconciliation operational Policies, guidelines and Procedures.
• Ensures accurate and appropriate response to disputes after proper and complete investigation is performed.
• Perform daily and monthly reconciliation and settlement for all digital transaction of the Bank.
• Conducts merchant settlement and timely reconciliation of merchant accounts.
• Perform timely settlement and adjustment for all digital banking transactions with in the required period.
• Ensures proper documentation of all case activities including contacts, document reviewed and statements made by all involved parties.
• Assist branches to timely carry out reconciliation of all digital transactions.
• Produce periodic reports to the management on the status of dispute and reconciliation.