Parts & Service Sales Representative (PSSR) – Mining (Readvertised)
Ries Engineering Share Company • Addis Ababa
Experience
Mid Level(3-5 years)
Salary
Not specified
Posted
2 days ago
Deadline
in 29 days
Job Description
EXTERNAL VACANCY ANNOUNCEMENT (Readvertised)
Date: September 2, 2026
RIES Engineering Share Company invites qualified and experienced professionals to apply for the following position:
Position Details
- Job Title: Parts & Service Sales Representative (PSSR) – Mining (Readvertised)
- Grade: 12
- Department/Division: Mining Aftersales
- Required Number: 1
- Duty Station: Addis Ababa / Mining Sites
- Work Arrangement: Approximately 50% Addis Ababa / 50% Mining Site, with willingness to travel and work at mining sites as required.
Job Purpose
The Parts & Service Sales Representative (PSSR) – Mining is responsible for promoting and growing parts and service sales within the mining sector by developing strong customer relationships, identifying equipment service requirements, and providing appropriate aftermarket solutions.
The position combines technical knowledge of heavy equipment with sales, customer relationship management, and business development skills. The PSSR will work closely with mining customers, site teams, service personnel, parts teams, and other internal stakeholders to identify sales opportunities, support customer requirements, and achieve assigned sales and business development targets.
Major Duties and Responsibilities
- Sales & Customer Relationship Management
- Manage and grow parts and service sales within the assigned customer base.
- Build and sustain long-term customer relationships at all levels.
- Act as the main point of contact for all parts and service-related matters.
- Promote Service Level Agreements (SLAs), preventive maintenance programs, and repair-before-failure solutions.
- Customer Engagement & Field Operations
- Conduct regular customer visits and equipment inspections.
- Assess equipment condition and identify service opportunities.
- Recommend appropriate parts and maintenance solutions.
- Commercial Operations
- Prepare and issue quotations for onshore sales.
- Coordinate offshore quotations and order processing with NEFC’s Parts & Service Sales Officer.
- Ensure full commercial follow-up of quotations and sales until closure.
- Handle tenders and support commercial negotiations.
4. Coordination & Service Delivery
- Collaborate with site teams to ensure service quality and timely delivery.
- Support issue resolution and maintain customer satisfaction.
- Coordinate with internal stakeholders for efficient operations.
- Market Intelligence & Business Development
- Monitor customer purchasing trends and competitor activities.
- Identify new sales opportunities and market developments.
- Systems, Reporting & Compliance
- Maintain accurate records of customer visits, quotations, and opportunities in CRM systems.
- Ensure compliance with company procedures and pricing guidelines.
- Provide regular reports on sales activities, pipeline, and performance.
- Health, Safety & Environment (HSE)
- Comply with all HSE standards during site visits.
- Promote safe working practices at customer sites.
- Other Duties
- Participate in sales meetings, customer reviews, and coordination sessions.
- Perform other related duties as assigned by the supervisor.
Key Performance Indicators (KPIs)
- Achievement of parts and service sales targets.
- Growth and retention of customer accounts.
- Customer satisfaction.
- Generation and conversion of sales opportunities.
- Growth of SLAs and preventive maintenance business.
- Timely quotation follow-up and sales closure.
- Accurate CRM records and sales reporting.
- Effective customer and internal coordination.
- Compliance with company procedures and HSE requirements.
Requirements
Required Qualifications & Experience
- Education: Bachelor’s Degree in Mechanical Engineering, Electrical Engineering, or a closely related engineering field.
- Experience: Minimum of 4 years of relevant experience as a PSSR Preferably in mining, heavy equipment aftersales, technical sales, machinery sales, or a related field.
- Strong understanding of heavy equipment service and aftermarket operations.
- Proven experience in sales and customer relationship management.
- Practical exposure to mining equipment, heavy machinery, maintenance, parts, or service operations is highly desirable.
- Knowledge and experience with Komatsu equipment or other major OEM equipment is a strong advantage.
- Experience working with mining companies, mining contractors, equipment fleets, or heavy-equipment customers is highly desirable.
- Proficiency in Microsoft Office applications; experience with ERP/CRM systems is an advantage.
- Fluency in English with strong written and verbal communication skills.
- Strong presentation, negotiation, and customer relationship management skills.
- Valid driving license is required.
Required Competencies
The successful candidate should demonstrate:
- Strong customer orientation and commercial mindset.
- Ability to translate technical requirements into sales opportunities.
- Excellent interpersonal, communication, presentation, and negotiation skills.
- Strong business development and problem-solving capabilities.
- Self-motivation, discipline, and a results-oriented approach.
- Ability to work independently and effectively with internal teams.
- Good planning, reporting, and organizational skills.
- High level of integrity, professionalism, and accountability.
- Ability to work under pressure and meet deadlines.
- Strong commitment to safety, quality, customer satisfaction, and continuous improvement.
- Willingness and ability to travel extensively and work at mining sites.
- Ability to work under an approximately 50% Addis Ababa / 50% Mining Site arrangement.
Advantageous Qualifications & Experience
Preference will be given to candidates with:
- Experience working with Komatsu or other major OEM heavy equipment.
- Experience in mining equipment aftermarket or aftersales operations.
- Exposure to large-sized construction or mining equipment.
- Experience in heavy equipment parts and service sales.
- Experience with Service Level Agreements (SLAs) and preventive maintenance programs.
- Experience working at active mining sites or with mining contractors.
- Knowledge of heavy equipment maintenance, parts, and service operations.
- Existing professional relationships within the mining, construction equipment, or heavy-equipment industry.
Required Skills
Level
Mid Level(3-5 years)
Location
Addis Ababa
How to Apply
Interested and qualified applicants are invited to submit their application letter, updated CV, and relevant supporting documents within 5 (five) working days from the date of this announcement via:
Email: jobs@riesethiopia.com
Applicants should clearly indicate “Parts & Service Sales Representative (PSSR) – Mining” in the subject line of their application. Only shortlisted candidates will be contacted.