Operations Manager

ROLE SUMMARY

The Operations Manager owns day-to-day production performance across Lula's Sewing and Embroidery units, translating sales orders into scheduled, on-time, quality output. This role is central to Lula's ability to deliver corporate uniforms, protective wear and embroidered goods at scale and consistency for major clients.

KEY RESPONSIBILITIES

• Plan and schedule production across Sewing and Embroidery to meet order deadlines.
• Oversee daily floor operations, machine utilization, and workflow across production lines.
• Coordinate with Sales on order specifications, timelines and capacity commitments.
• Coordinate with Finance/Inventory to ensure raw materials (fabric, thread, trims) are available when needed.
• Partner with Quality Control to resolve production defects and reduce rework.
• Manage the Digitizing team's output planning to keep embroidery designs production-ready.
• Monitor productivity, machine downtime and material waste; drive continuous improvement.
• Enforce safety standards and maintain a clean, organized production environment.
• Report production KPIs (output, on-time delivery, waste, downtime) to the General Manager.

Department: Operations (Production, Sewing & Embroidery)

Reports To: General Manager

Location: Addis Ababa, Ethiopia

Company: Lula Embroidery & Garment Services, Addis Ababa, Ethiopia

Direct Reports: Production Supervisor(s); Sewing and Embroidery units