Operations Coordinator

Position Overview/Scope of role:

The Operations Coordinator is responsible for coordinating, monitoring, and enhancing the overall operational performance of BETIZAZU PLC by ensuring effective collaboration among all departments and supporting the successful execution of the Company's strategic and operational objectives. The position serves as the General Manager's primary operational coordination focal point, ensuring that departmental plans, management decisions, and organizational priorities are translated into measurable results. The role oversees day-to-day operational coordination across Procurement & Supply Chain, Marketing & Sales, Finance, Production, Asset Management & Technical Services, Human Resource & Administration, and other business functions. It proactively identifies operational bottlenecks, follows up on action plans, monitors departmental performance, and facilitates cross-functional collaboration to improve productivity, efficiency, and accountability. Beyond operational coordination, the position plays a strategic role in supporting business growth by identifying commercial opportunities, strengthening customer relationships, coordinating business development initiatives, and working closely with the Procurement & Supply Chain and Marketing & Sales teams to expand service offerings, improve customer acquisition, and maximize revenue-generating opportunities. The role promotes operational excellence, performance-driven management, and continuous improvement throughout the Company.

Top Roles and Responsibilities:

Operational Coordination and Execution

• Coordinate the day-to-day operations of all departments to ensure alignment with organizational priorities.
• Monitor the implementation of management decisions, operational plans, and strategic initiatives.
• Ensure effective coordination among Procurement, Marketing & Sales, Finance, Production, Asset Management & Technical Services, HR & Administration, and other functions.
• Facilitate timely resolution of operational issues affecting business continuity.
• Promote seamless communication and collaboration across departments.

Performance Monitoring and Management

• Develop and monitor operational performance indicators for all departments.
• Track departmental KPIs, operational targets, and service delivery standards.
• Prepare daily, weekly, monthly, and quarterly operational performance reports for the General Manager.
• Analyze operational trends and recommend corrective actions to improve performance.
• Coordinate departmental performance review meetings and follow up on agreed action plans.
• Promote accountability and performance-driven management practices throughout the Company.

Business Development and Commercial Support

• Work closely with the Procurement & Supply Chain Department to identify profitable sourcing opportunities, high-demand products, and new business prospects.
• Coordinate with the Marketing & Sales Department to strengthen customer acquisition, market expansion, and service promotion.
• Support the development and commercialization of the Company's procurement, warehouse, transport, fleet rental, and technical maintenance services.
• Identify opportunities to improve customer satisfaction, increase service utilization, and generate additional revenue.
• Facilitate coordination between operational departments and commercial teams to ensure customer requirements are effectively met.

Procurement and Supply Chain Coordination

• Monitor procurement activities to ensure timely sourcing and delivery of goods and services.
• Follow up on procurement plans, supplier commitments, and critical purchase requirements.
• Coordinate procurement requirements collected from subsidiary companies and external customers.
• Monitor procurement performance and recommend process improvements that enhance efficiency and customer service.
• Support initiatives aimed at reducing procurement lead times and improving supplier responsiveness.

Customer Relationship and Service Coordination

• Coordinate operational support provided to internal and external customers.
• Monitor customer service performance and ensure timely resolution of operational issues.
• Support the preparation of operational proposals, service agreements, and business presentations where required.
• Strengthen collaboration with sister companies to improve service delivery and customer satisfaction.
• Identify opportunities to expand existing customer relationships into new business opportunities.

Strategic Planning and Reporting

• Support the implementation of the Company's strategic plans and annual operational objectives.
• Consolidate departmental operational reports into executive management reports.
• Prepare presentations, operational dashboards, and analytical reports for senior management.
• Monitor the implementation of strategic initiatives and major organizational projects.
• Provide operational recommendations that support informed management decision-making.

Cross-Functional Leadership

• Facilitate effective communication between departments and ensure timely information sharing.
• Coordinate multidisciplinary projects requiring collaboration across several business units.
• Support managers in resolving cross-functional operational challenges.
• Promote teamwork, accountability, and operational excellence throughout the organization.
• Represent the General Manager in operational coordination meetings whenever assigned.

Continuous Improvement and Operational Excellence

• Identify opportunities to improve operational processes, workflows, and resource utilization.
• Recommend operational innovations that improve productivity, efficiency, and customer satisfaction.
• Promote digitalization, automation, and improved reporting systems across operational functions.
• Benchmark operational performance against industry best practices.
• Support the development and implementation of Standard Operating Procedures (SOPs) and continuous improvement initiatives.

Performs other related duties as directed.