Operation Officer

External Recruitment Vacancy

Announcement

Post Title: Operation Officer 

Location: Head Office, Addis Ababa

1. Employment Type: Permanent
2. Reports to: Air & Ocean Operation Manager
3. No. of Positions: Two (2)

About MACCFA Freight Logistics PLC

MACCFA Freight Logistics is one of Ethiopia’s leading private logistics companies with nearly three decades of experience. We are a joint venture compnay with CEVA Logistics, a globally renowned logistics provider, delivering end-to-end solutions across air, ocean, and ground.

MACCFA is looking for a highly skilled operation professional to be an integral partner in its customer service team. At MACCFA, you’ll have the support to excel at work, and the resources to build a career you can be proud of. When you join us, you’ll discover that it’s more than a better job - It’s a better life. We are eager to attract the best, and offer competitive compensation plus a great incentive plan.

Purpose of the Role

The Operation Officer will be responsible for handling daily shipping, customs clearance, and documentation processes of shipments of customers carried over air, ocean and cross-boreder transportation including local delivery. The post holder will be ensure timely cargo delivery while maintaining excellent communication with clients and carriers. 

Key Responsibilities

• Manage end-to-end freight forwarding operations for air, ocean, and land transport,
• Handle communications with clients by responding including sharing updates,
• Review, and process shipping document,
• Coordinate with customs team, carriers, and port agents to facilitate smooth cargo clearance,
• Track shipments and provide proactive milestone updates to clients,
• Resolve operational delays, transit issues, and customer complaints efficiently, and
• Maintain accurate digital records of all shipments and operational costs on operation management system.