Operation Officer

External Recruitment Vacancy

Announcement

Post Title: Operation Officer 

Location: Head Office, Addis Ababa

1. Employment Type: Permanent

2. Reports to: Air & Ocean Operation Manager

3. No. of Positions: Two (2)

About MACCFA Freight Logistics PLC

MACCFA Freight Logistics is one of Ethiopia’s leading private logistics companies with nearly three decades of experience. We are a joint venture compnay with CEVA Logistics, a globally renowned logistics provider, delivering end-to-end solutions across air, ocean, and ground.

MACCFA is looking for a highly skilled operation professional to be an integral partner in its customer service team. At MACCFA, you’ll have the support to excel at work, and the resources to build a career you can be proud of. When you join us, you’ll discover that it’s more than a better job - It’s a better life. We are eager to attract the best, and offer competitive compensation plus a great incentive plan.

Purpose of the Role

The Operation Officer will be responsible for handling daily shipping, customs clearance, and documentation processes of shipments of customers carried over air, ocean and cross-boreder transportation including local delivery. The post holder will be ensure timely cargo delivery while maintaining excellent communication with clients and carriers. 

Key Responsibilities

• Manage end-to-end freight forwarding operations for air, ocean, and land transport,

• Handle communications with clients by responding including sharing updates,

• Review, and process shipping document,

• Coordinate with customs team, carriers, and port agents to facilitate smooth cargo clearance,

• Track shipments and provide proactive milestone updates to clients,

• Resolve operational delays, transit issues, and customer complaints efficiently, and

• Maintain accurate digital records of all shipments and operational costs on operation management system.

Job Requirements

Qualifications & Experience

• Education: BA Degree in Logistics and Supply Chain Management, Management, Business Management, or business related fields,

• Experience:  2–3 years of direct operational experience within a freight forwarding company

Skills & Competencies

• Strong knowledge of international shipping, & transport regulations, incoterms, and customs procedures.

• Strong problem Solving ability,

• Excellent written and verbal communication skills in English,

• Good ability in forwarder’s operation management system,

• Proficiency in Microsoft Office Suite (Excel, Word).,

• High drive/self-motivation

• High attention to detail, accuracy, and follow-through under time pressure.

How To Apply

Compensation & Benefits

Competitive package as per company salary scale.

Application Timeline

• Opening Date: September 1, 2026

• Closing Date: September 15, 2026

How to Apply

To formally apply and to help us learn more about your qualifications, please complete our online application form here: https://forms.gle/QGGVtLYSb7PkBvEcA

MACCFA Freight Logistics PLC is an equal-opportunity employer. We encourage qualified candidates of all backgrounds to apply.