Membership Management Officer
Ethiopian Solar Energy Development Association (ESEDA) • Addis Ababa
Experience
Junior Level(1-3 years)
Salary
Not specified
Posted
about 6 hours ago
Deadline
in 8 days
Job Description
About ESEDA
ESEDA is a registered non-profit, member-based industry association working to advance Ethiopia's solar and clean energy sector. ESEDA advocates for supportive policy, quality standards, and market development on behalf of solar and clean energy micro, small, and medium enterprises (MSMEs).
Position Summary
The Membership Management Officer will lead the onboarding, engagement, and retention of ESEDA's member companies. The role is central to strengthening ESEDA's membership base across its membership categories and ensuring members receive consistent value, communication, and support.
Key Responsibilities
- Manage the end-to-end membership lifecycle: application processing, renewals, and retention across ESEDA's membership categories.
- Maintain an accurate, up-to-date membership database, including contact details, category, dues status, and engagement history.
- Track and follow up on membership fee payments and dues in coordination with the finance team.
- Serve as the primary point of contact for member inquiries, requests, and support needs.
- Develop and implement member engagement activities, including onboarding sessions, general assemblies, and networking events.
- Coordinate member communications across channels such as LinkedIn, Telegram, WhatsApp, and email.
- Support governance processes related to membership, including maintaining accurate records of voting rights for organizational members.
- Facilitate B2B connections and market linkages among member companies.
- Prepare regular membership reports and updates for management and the Board.
- Gather member feedback to inform ESEDA's services, advocacy priorities, and programming.
- Support the planning and delivery of capacity-building training and other member-facing programs
Requirements
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- At least 2–3 years of experience in management, customer relations, or a similar client-facing role.
- Strong organizational skills and comfort managing databases and records.
- Excellent written and verbal communication skills in English
- Strong writing skills for preparing reports , correspondence and structured documentation with clarity and accuracy.
- Strong interpersonal skills and a professional, service-oriented approach to member relations.
- Proficiency in Microsoft Office and familiarity with CRM or membership management systems
Desirable
- Knowledge of or prior experience in Ethiopia's solar, renewable energy, or clean cooking sector.
- Experience working with non-profits, industry associations, or member-based organizations.
Required Skills
Level
Junior Level(1-3 years)
Location
Addis Ababa
How to Apply
Interested and qualified candidates should submit a CV and a cover letter outlining relevant experience to yordanos.eseda@gmail.com and copy officead.eseda@gmail.com and copy yemissirach.eseda@gmail.com, quoting “Membership Management Officer ” in the subject line.
Deadline: September 15th, 202S
Only shortlisted candidates will be contacted