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Member Services Officer

Amigos SACCO Ltd • Shashemene

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On-siteFull timeShashemeneMid Level(3-5 years)

Experience

Mid Level(3-5 years)

Salary

Not specified

Posted

17 days ago

Deadline

in 14 days

Job Description

JOB TITLE: Member Services Officer

BRANCH GRADE: Grade 2

BRANCH LOCATIONS: Shashemene,

Hosanna, Gondar

 CAREER LEVEL: Intermediate

 EMPLOYMENT TYPE: Full Time

 SALARY: As per the organization scale

 JOB DESCRIPTION

Amigos SACCO Ltd., a dynamic SACCO on track to become a Top 10 Asset-Leading SACCO in Africa by 2030, seeks a welcoming Member Services Officers to be the first point of contact at our branches; handle member onboarding, KYC compliance, transactions, and product promotion while ensuring friction-free, trust-building member experiences.

MAIN DUTIES AND RESPONSIBILITIES

  • Onboard new members through comprehensive welcome and orientation protocols
  • Verify and validate registration documents in compliance with KYC and cooperative regulations
  • Educate members on rights, obligations, and product details to build trust from day one
  • Manage the member lifecycle through structured engagement touch points to prevent account dormancy
  • Cross-sell and up-sell financial products including savings, and investments
  • Resolve member grievances within standardized SLAs and track issues to completion
  • Educate members on information security, internal controls, and digital safety to restore institutional trust

Requirements

REQUIRED QUALIFICATION

Educational and Work Experience:           

  • Bachelor's Degree or Diploma in Cooperative Management, Marketing, Accounting, or related business fields.
  • 3 to 5 years of experience in customer-facing or front-office customer service experience in financial institutions.

Skills:

  • Member service and handling
  • Problem solving
  • Sales & Business Development
  • Communication & Interpersonal
  • Relationship Management        
  • Collaboration & Teamwork      

Required Skills

Communication

Level

Mid Level(3-5 years)

Location

Shashemene

How to Apply

Interested and qualified candidates are invited to submit their CV, cover letter, and supporting documents through the following online application link: https://www.amigossacco.com/vacancy 

Member Services Officer at Amigos SACCO Ltd | HojiiNet