Member Services Officer

JOB TITLE: Member Services Officer

BRANCH GRADE: Grade 2

BRANCH LOCATIONS: Shashemene,

Hosanna, Gondar

 CAREER LEVEL: Intermediate

 EMPLOYMENT TYPE: Full Time

 SALARY: As per the organization scale

 JOB DESCRIPTION

Amigos SACCO Ltd., a dynamic SACCO on track to become a Top 10 Asset-Leading SACCO in Africa by 2030, seeks a welcoming Member Services Officers to be the first point of contact at our branches; handle member onboarding, KYC compliance, transactions, and product promotion while ensuring friction-free, trust-building member experiences.

MAIN DUTIES AND RESPONSIBILITIES

• Onboard new members through comprehensive welcome and orientation protocols

• Verify and validate registration documents in compliance with KYC and cooperative regulations

• Educate members on rights, obligations, and product details to build trust from day one

• Manage the member lifecycle through structured engagement touch points to prevent account dormancy

• Cross-sell and up-sell financial products including savings, and investments

• Resolve member grievances within standardized SLAs and track issues to completion

• Educate members on information security, internal controls, and digital safety to restore institutional trust

Job Requirements

REQUIRED QUALIFICATION

Educational and Work Experience:           

• Bachelor's Degree or Diploma in Cooperative Management, Marketing, Accounting, or related business fields.

• 3 to 5 years of experience in customer-facing or front-office customer service experience in financial institutions.

Skills:

• Member service and handling

• Problem solving

• Sales & Business Development

• Communication & Interpersonal

• Relationship Management        

• Collaboration & Teamwork      

How To Apply

Interested and qualified candidates are invited to submit their CV, cover letter, and supporting documents through the following online application link: https://www.amigossacco.com/vacancy