Job Description

JOB TITLE: Member Services Officer

BRANCH GRADE: Satellite Branches

BRANCH LOCATIONS: Bonga, Harrar,

Semera, Bishoftu (Debrezeyt), Shakiso

CAREER LEVEL: Intermediate

EMPLOYMENT TYPE: Full Time

SALARY: As per the organization scale

JOB DESCRIPTION

Amigos SACCO Ltd., a dynamic SACCO on track to become a Top 10 Asset-Leading SACCO in Africa by 2030, seeks a welcoming Member Services Officers to be the first point of contact at our branches; handle member onboarding, KYC compliance, transactions, and product promotion while ensuring friction-free, trust-building member experiences.

MAIN DUTIES AND RESPONSIBILITIES

Onboard new members through comprehensive welcome and orientation protocols
Verify and validate registration documents in compliance with KYC and cooperative regulations
Educate members on rights, obligations, and product details to build trust from day one
Manage the member lifecycle through structured engagement touch points to prevent account dormancy
Cross-sell and up-sell financial products including savings, and investments
Resolve member grievances within standardized SLAs and track issues to completion
Educate members on information security, internal controls, and digital safety to restore institutional trust

Requirements

REQUIRED QUALIFICATION

Educational and Work Experience:

Bachelor's Degree or Diploma in Cooperative Management, Marketing, Management, Accounting, or related business fields
2 to 3 years of relevant customer-facing or front-office experience in financial institutions.

Skills:

Member service and handling
Sales & Business Development
Communication & Interpersonal
Relationship Management
Collaboration & Teamwork

Required Skills

Communication

Level

Junior Level(1-3 years)

Location

Bonga

How to Apply

Interested and qualified candidates are invited to submit their CV, cover letter, and supporting documents through the following online application link: https://www.amigossacco.com/vacancy

Member Services Officer

Experience

Salary

Posted

Deadline