Experience
Senior(5-8 years)
Salary
Not specified
Posted
3 days ago
Deadline
in 4 days
Job Description
ABOUT ZAMZAM BANK
ZamZam Bank S.C. takes its name from ZamZam Holy Water, the life-giving spring associated with Makkah and the hills of Safa and Marwa. Inspired by this meaningful heritage, ZamZam Bank aspires to create lasting economic and social impact by expanding access to ethical, inclusive and affordable financial services.
ZamZam Bank is Ethiopia's first full-fledged Interest-Free Bank, pioneering a new chapter in the country's banking industry. The Bank is committed to delivering Shari’ah-compliant, affordable, effective and inclusive banking and financial services while leveraging technology, innovation and digital transformation.
The Bank's journey is built around a commitment to financial inclusion, innovation, professional excellence, customer service and sustainable economic development.
JOIN OUR JOURNEY
As we continue to grow and strengthen our position in the Interest-Free Banking industry, we are seeking talented, energetic and results-oriented professionals who are ready to make a difference.
If you are looking for more than a job—if you want to build a meaningful career, contribute to financial inclusion and become part of the future of banking—ZamZam Bank invites you to apply.
Duty Stations: Addis Ababa and Dessie Districts
JOB PURPOSE
The Manager, Operations Support is responsible for strengthening district-level operational discipline, branch support, service continuity, issue resolution, and implementation follow-up across branches under the district. The role ensures that branches receive timely support, operational issues are resolved effectively, service standards are maintained, and district-level coordination with Head Office functions is properly managed.
KEY RESPONSIBILITIES
1. Coordinate district operational support for branches and ensure timely follow-up of service, administrative, logistical, and branch support issues.
2. Monitor branch operational discipline, implementation of procedures, service quality standards, and compliance with internal control requirements.
3. Track and follow up branch readiness matters including maintenance, office setup, equipment, supplies, service continuity, and local operational requirements assigned to the district.
4. Supervise district support officers and ensure branch visits, issue logs, follow-up registers, and support reports are properly maintained.
5. Coordinate with relevant Head Office departments on operational issues that require central intervention and ensure timely closure of pending actions.
6. Support branch opening, relocation, expansion, or readiness assignments delegated to the district office and provide local coordination as required.
7. Track audit findings, unresolved operational issues, customer complaints, and control gaps and support timely corrective action.
8. Promote faster issue resolution, stronger local accountability, and better branch responsiveness through structured district follow-up.
9. Prepare district operational support reports, branch issue trackers, and service improvement updates for district management.
WHAT WE OFFER
- Purpose-Driven Career — contributes to the development of Interest-Free Banking and financial inclusion in Ethiopia.
- Professional Growth — develops leadership, technical and professional capabilities.
- Innovation — participates in digital transformation and modern banking services.
- Impact — help expand access to financial services and economic opportunity.
- Purposeful Culture — works in an organization founded on ethical values, professionalism, inclusiveness and social responsibility.
- Competitive salary and attractive remuneration package.
Requirements
MINIMUM QUALIFICATION & EXPERIENCE
Educational Qualification:
- Bachelor’s degree in Management, Accounting, Banking and Finance, Business Administration, or a related field.
Work Experience:
- Minimum of 6 years of relevant banking experience, with at least 2 years in branch operations, district support, branch supervision, or comparable operations management roles.
REQUIRED COMPETENCIES
- Branch Operations & Service Control • Operational Risk & Internal Control • Issue Resolution & Process Coordination • Attention to Detail • Driving Service Discipline • Communication etc.
Additional Advantage: Knowledge and understanding of Interest-Free Banking.
Required Skills
Level
Senior(5-8 years)
Location
Addis Ababa and Dessie Districts
How to Apply
Interested applicants who meet the above requirements can submit their application letter, updated CV, educational and work experience credentials in PDF format by clearly stating the position & location that you are applying for through the application link within 7 days from the date of announcement.
Application Link: https://forms.gle/Muqmf2ZrZCqzGuw58
IMPORTANT NOTICE
- Only candidates who meet the stated minimum requirements will be considered.
- Only shortlisted candidates will be contacted.
- ZamZam Bank reserves the right to use appropriate assessment methods as part of the recruitment process.
- Applicants are expected to provide accurate and verifiable information.
A NAME WITH HERITAGE. A BANK WITH PURPOSE. A CAREER WITH IMPACT.
JOIN US.
PROFESSIONAL GROWTH + LEGITIMATE EARNING + PURPOSE + IMPACT
ZAMZAM BANK S.C. | The First Full-Fledged Interest-Free Bank in Ethiopia