Manager, Institutional Banking

ABOUT ZAMZAM BANK

ZamZam Bank S.C. takes its name from ZamZam Holy Water, the life-giving spring associated with Makkah and the hills of Safa and Marwa. Inspired by this meaningful heritage, ZamZam Bank aspires to create lasting economic and social impact by expanding access to ethical, inclusive and affordable financial services.

ZamZam Bank is Ethiopia's first full-fledged Interest-Free Bank, pioneering a new chapter in the country's banking industry. The Bank is committed to delivering Shari’ah-compliant, affordable, effective and inclusive banking and financial services while leveraging technology, innovation and digital transformation.

The Bank's journey is built around a commitment to financial inclusion, innovation, professional excellence, customer service and sustainable economic development.

JOIN OUR JOURNEY

As we continue to grow and strengthen our position in the Interest-Free Banking industry, we are seeking talented, energetic and results-oriented professionals who are ready to make a difference.

If you are looking for more than a job—if you want to build a meaningful career, contribute to financial inclusion and become part of the future of banking—ZamZam Bank invites you to apply.

Duty Stations: Head Officer

JOB PURPOSE

To oversee and support the operational activities of multiple branches within a district, ensuring compliance with regulatory and Sharia-compliant banking standards. The role focuses on optimizing branch performance, enhancing customer service, and fostering operational excellence in alignment with ZamZam Bank’s mission and Islamic finance principles.

Key Duties and Responsibilities

• Monitor and evaluate branch performance against established KPIs and operational targets.

• Support and guide branch managers in achieving operational efficiency and service quality.

• Ensure branches comply with internal policies, Sharia guidelines, and NBE regulations

• Facilitate communication and coordination between branches and Head Office units

• Provide assistance in resolving operational, technical, and customer-related issues.

• Coordinate the implementation of updated procedures, directives, and initiatives

• Compile and analyze operational reports to identify trends and recommend improvements.

• Deliver feedback and coaching to branches for continuous improvement.

• Support training and mentoring efforts for branch staff to build operational capacity.

• Escalate unresolved operational matters to the district manager and follow through to resolution.

WHAT WE OFFER

Purpose-Driven Career — contributes to the development of Interest-Free Banking and financial inclusion in Ethiopia.

Professional Growth — develops leadership, technical and professional capabilities.

Innovation — participates in digital transformation and modern banking services.

Impact — help expand access to financial services and economic opportunity.

Purposeful Culture — works in an organization founded on ethical values, professionalism, inclusiveness and social responsibility. Competitive salary and attractive remuneration package.

Job Requirements

MINIMUM QUALIFICATION & EXPERIENCE

Educational Qualification: Master’s Degree/BA Degree in Economics, Management, Accounting or other Business related fields

Work Experience: Minimum of 5/7 years of banking experience respectively of which 2 years as senior officer in Institutional Banking areas. 

REQUIRED COMPETENCIES

• Knowledge of branch processes, procedures, and operational policies

• Understanding of NBE directives and Islamic banking operational standards

• Ability to track, evaluate, and report on operational KPIs

• Clear, professional, and timely communication with stakeholders

• Identifying issues and developing effective solutions

• Fosters cooperation and knowledge sharing between branches

• Supports and leads performance improvement across multiple branches

Additional Advantage: Knowledge and understanding of Interest-Free Banking.

How To Apply

Interested applicants who meet the above requirements can submit their application letter, updated CV, educational and work experience credentials in PDF format by clearly stating the position & location that you are applying for through the application link within 7 days from the date of announcement.

Application Link: https://rb.gy/3rtgvg

IMPORTANT NOTICE

Only candidates who meet the stated minimum requirements will be considered.

Only shortlisted candidates will be contacted.

ZamZam Bank reserves the right to use appropriate assessment methods as part of the recruitment process.

Applicants are expected to provide accurate and verifiable information.

A NAME WITH HERITAGE.  A BANK WITH PURPOSE.  A CAREER WITH IMPACT.

JOIN US.

PROFESSIONAL GROWTH + LEGITIMATE EARNING + PURPOSE + IMPACT

ZAMZAM BANK S.C. | the First Full-Fledged Interest-Free Bank in Ethiopia