Luxury Front Office Supervisor
Altera Luxury Living • In-person at Addis Ababa
On-siteFull timeIn-person at Addis AbabaJunior Level(1-3 years)
Experience
Junior Level(1-3 years)
Salary
Not specified
Posted
29 days ago
Deadline
in 3 days
Job Description
Luxury Front Office Supervisor
Salary and Benefits
Based on negotiation
Job Type: Full-time
Key Responsibilities
- Team Leadership: Supervise, train, and schedule daily shifts for the front desk concierge, bell attendants, and teams to ensure five-star hospitality standards.
- Resident Relations: Serve as the primary point of contact for resolving complex resident requests, feedback, or service issues with maximum diplomacy.
- Operations Oversight: Oversee the daily workflow of high-volume check-ins, key control logs, amenity reservations, and community usage.
- Vendor & Visitor Control: Monitor building access systems and collaborate directly with the security team to enforce strict building safety protocols.
- Shift Handover: Manage smooth, accurate shift-to-shift handovers, ensuring all outstanding resident requests and maintenance issues are documented.
- Emergency Coordination: Act as the leadership presence in the lobby during emergency situations, managing communication between residents, security, and engineering teams.
Schedule
- 8-hour shifts
- Day and night shifts available (Weekend and holiday availability required).
Work Location
- In-person at Addis Ababa, Bole area.
Requirements
- Experience: Minimum 2–3 years of front office, guest services, or concierge leadership experience in a five-star hotel, luxury high-rise, or premium corporate campus.
- Software Skills: Advanced proficiency with property management systems (PMS), CRM software.
- Communication: Flawless verbal and written English communication skills tailored to high-profile and high-net-worth residents.
- Leadership: Proven ability to remain calm under pressure, de-escalate sensitive situations, and motivate a team of high-performing hospitality professionals.
- Discretion: Strict adherence to non-disclosure policies regarding resident identities, schedules, and private lives.
Required Skills
Communicationattention to detailAnalytical and problem-solving skills
Level
Junior Level(1-3 years)
Location
In-person at Addis Ababa
How to Apply
Interested and Qualified clients can apply through the email below
alteraluxuryliving@gmail.com Or In-person at Addis Ababa, Bole area.