Luxury Front Office Supervisor

Luxury Front Office Supervisor

Salary and Benefits

Based on negotiation

Job Type: Full-time

Key Responsibilities

• Team Leadership: Supervise, train, and schedule daily shifts for the front desk concierge, bell attendants, and teams to ensure five-star hospitality standards.

• Resident Relations: Serve as the primary point of contact for resolving complex resident requests, feedback, or service issues with maximum diplomacy.

• Operations Oversight: Oversee the daily workflow of high-volume check-ins, key control logs, amenity reservations, and community usage.

• Vendor & Visitor Control: Monitor building access systems and collaborate directly with the security team to enforce strict building safety protocols.

• Shift Handover: Manage smooth, accurate shift-to-shift handovers, ensuring all outstanding resident requests and maintenance issues are documented.

• Emergency Coordination: Act as the leadership presence in the lobby during emergency situations, managing communication between residents, security, and engineering teams.

Schedule

• 8-hour shifts

• Day and night shifts available (Weekend and holiday availability required).

Work Location

• In-person at Addis Ababa, Bole area.

Job Requirements

• Experience: Minimum 2–3 years of front office, guest services, or concierge leadership experience in a five-star hotel, luxury high-rise, or premium corporate campus.

• Software Skills: Advanced proficiency with property management systems (PMS), CRM software.

• Communication: Flawless verbal and written English communication skills tailored to high-profile and high-net-worth residents.

• Leadership: Proven ability to remain calm under pressure, de-escalate sensitive situations, and motivate a team of high-performing hospitality professionals.

• Discretion: Strict adherence to non-disclosure policies regarding resident identities, schedules, and private lives.

How To Apply

Interested and Qualified clients can apply through the email  below

alteraluxuryliving@gmail.com Or In-person at Addis Ababa, Bole area.