Junior Inside Sales Officer

External Recruitment Vacancy

Announcement

Post Title: Junior Inside Sales Officer

Location: Head Office, Addis Ababa

Employment Type: Permanent

Reports to: Business Development Manager

No. of Positions: One (1)

About MACCFA Freight Logistics PLC

MACCFA is one of Ethiopia’s leading private logistics companies with nearly three decades of experience. We are a joint venture with CEVA Logistics, a globally renowned logistics provider, delivering end-to-end solutions across air, ocean, and ground.

Purpose of the Role 

The Junior Inside Sales Officer supports Air, Ocean, and Ground Freight inside sales activities by assisting with ad-hoc and RFQ-based quotation requests. The role is responsible for preparing timely and accurate quotations in line with company pricing guidelines and commercial terms, while supporting sales growth, maintaining strong customer relationships, and ensuring a positive customer experience.

Key Responsibilities

• Receive and respond to customer inquiries and RFQ requests; prepare accurate and competitive quotations in accordance with company pricing guidelines and approved commercial terms.
• Liaise with operations/ product and pricing teams to obtain required information on service feasibility, transit times, and cost components for quotation preparation.
• Maintain and update sales records, quotation logs, and CRM systems; follow up on submitted quotations and support opportunity conversion activities.
• Assist in the preparation of bid and tender submissions, including rate compilation, data gathering, and documentation support.
• Provide prompt and professional customer service by maintaining regular communication with customers and addressing inquiries in a timely manner.
• Support the preparation of weekly and monthly sales, quotation, and pipeline reports, highlighting key findings and performance trends.
• Ensure all quotations, customer records, and sales documentation are accurately maintained and comply with company policies and procedures.
• Support the sales team in achieving revenue targets by identifying sales opportunities and escalating qualified leads to senior sales personnel where appropriate.