Junior Customer Service Officer for Chiro Branch

Who we are

Bunna Bank is a leading financial institution in Ethiopia, offering a comprehensive suite of commercial banking products and services. We are dedicated to driving financial inclusion, excellence in customer service, and sustainable growth across our expanding branch network.

What you’ll be doing

As a Junior Customer Service Officer, you will participate in a structured six-month rotational on-the-job training program across model and operational branches to gain comprehensive knowledge of our operational policies and procedures. Reporting to the respective Branch, Business, or Operation Managers, you will contribute to the bank’s success by serving customers, driving resource mobilization, and supporting back-office operations. Successful completion of the 6-month training program positions you for promotion to Customer Service Officer.

You will be responsible for

• Customer Service & Account Operations: Attending to customers at the counter, opening new accounts, processing passbooks/cheque books, and managing account registers.
• Sales & Business Development: Promoting and selling bank products, services, and alternative channels while recruiting new customers and generating sales leads.
• Relationship & Agent Management: Building and maintaining strong relationships with merchants, agents, and branch clients.
• Transaction Processing & Back-Office Support: Handling cheque deposits, filing bank documents, and assisting the Customer Service Officer I.
• Financial Reconciliation: Reconciling daily ATM, POS, and merchant account transactions, balancing branch books, and settling suspense accounts in a timely manner.
• Compliance & Resource Mobilization: Adhering strictly to branch banking procedures and NBE directives (e.g., handling returned cheques) while participating in resource mobilization activities.

What skills & experience you’ll bring to us

• Education: First Degree in Business Administration and information system (BAIS) is advantageous and First Degree in Accounting, Management, Finance, Economics, Banking & Finance, or related fields with training or certification in MIS, IT or related.
• Experience: No prior experience required (entry-level role).
• Core Competencies: Basic understanding of banking operations, strong customer relationship and interpersonal skills, a presentable appearance, and excellent teamwork abilities.

What we need from you

• Employment Type: Full-time.
• Training Commitment: Ability to complete a 6-month full-time rotation training in designated operational and model branches.
• Location: Respective Branch Office.

How to Apply

• Submit your application directly to https://forms.gle/fF3xEUzAjsu3h75k6