Experience
Mid Level(3-5 years)
Salary
Not specified
Posted
about 5 hours ago
Deadline
in about 1 month
Job Description
Company Overview
JTI is a leading international tobacco company operating in more than 130 countries. In Ethiopia, JTI is the majority shareholder of the National Tobacco Enterprise (NTE), with operations including a manufacturing facility in Addis Ababa.
In Ethiopia, JTI is represented through the National Tobacco Enterprise (NTE), of which JTI is the majority shareholder. NTE was established in 1942 and manufactures, distributes, and sells Nyala, one of the country’s leading domestic tobacco brands.
Job Description
The IT Support Specialist is responsible for the prompt delivery of IT services supporting business operations and the timely resolution of reported incidents. The role works closely with internal and external IT teams and proactively monitors compliance with established IT standards, policies, procedures, and risk controls.
The position also supports disaster recovery planning and execution, IT asset management, IT procurement activities, and the maintenance of reliable IT systems and services.
Key Responsibilities
- Serve as a primary point of contact for end-users regarding IT service requests and support.
- Build strong relationships with business users and understand their IT requirements.
- Coordinate the timely delivery of IT services and resolution of reported incidents.
- Analyze and prioritize IT incidents and coordinate with relevant IT specialists for resolution.
- Monitor IT system performance and conduct required maintenance activities.
- Apply system updates and fixes while minimizing disruption to business operations.
- Provide end-user training on IT solutions and services.
- Maintain and document technical systems, including Microsoft Office 365, Windows OS, telephony, and videoconferencing systems.
- Support IT change management and transition of implemented solutions into operational support.
- Support the development and maintenance of IT disaster recovery plans and participate in disaster recovery drills.
- Ensure compliance with IT policies, procedures, standards, business continuity requirements, and J-SOX controls.
- Maintain accurate IT solution and system documentation.
- Coordinate with internal and external IT service providers and support supplier management.
- Support IT procurement, billing, and related PR/PO/invoicing activities.
- Manage IT assets, including inventory, software license renewals, and hardware replacement/procurement.
Requirements
Requirements
- University Degree in Computer Science, Information Technology, Technical Science, or a related field; alternatively, a strong IT background.
- 3–5 years of professional experience in IT.
- Experience supporting enterprise IT infrastructure is preferred.
- Experience working with multinational organizations is an advantage.
- Good understanding of business processes, preferably within the FMCG industry.
- Strong IT service delivery and incident management skills.
- Knowledge of Microsoft Office 365 and Windows operating systems.
- Good understanding of IT systems maintenance, documentation, and end-user support.
- Ability to work effectively with internal and external IT service providers.
- Knowledge of IT asset management and IT procurement processes.
- Good written and spoken English communication skills.
- Strong problem-solving, coordination, and interpersonal skills.
Required Skills
Level
Mid Level(3-5 years)
Location
Addis Ababa
How to Apply
Interested and qualified candidates should submit their updated CV to deborah.eshetu@ethiojobs.net. With a subject line of IT Support Specialist -JTI.