HR Manager

Tewos Technology Solutions

URGENT HIRING – HR Manager

Location: Ethiopian ICT Park, Goro Road to Tulu Dimtu, Addis Ababa

Job Type: Full-Time On-site

About Us

At Tewos Technology Solutions, we are building and scaling digital transformation platforms that help organizations operate smarter, faster, and more efficiently. We are not just creating products, we are building systems that solve real operational challenges and are already being used in the market.

Job Summary

Tewos Technology Solutions PLC is seeking a motivated and customer focused Sales Development

Key Responsibilities:

HR Strategy & Planning

• Develop and implement HR policies, procedures, and systems aligned with business objectives.

• Support workforce planning based on BPO client requirements and operational needs.

• Monitor staffing levels, turnover, absenteeism, and workforce availability.

• Provide HR recommendations to management and operations teams

Recruitment  & Talent Acquisition

• Manage high-volume recruitment for BPO agents, team leaders, and support positions.

• Prepare job descriptions and vacancy announcements.

•  Screen CVs and conduct initial interviews.

•  Coordinate interviews and selection with Operations and Team Leaders.

•  Maintain an updated recruitment tracker and candidate pipeline.

•  Ensure timely hiring based on operational staffing requirements.

Employee Onboarding & Offboarding

• Manage employee onboarding, orientation, and documentation.

• Ensure new employees understand company policies, attendance requirements, and performance expectations.

• Monitor probation periods and contract expiry dates.

• Manage resignations, exit procedures, and exit interviews.

• Analyze reasons for employee turnover and recommend retention strategies..

 Employee Relations

• Handle employee concerns, grievances, and workplace conflicts professionally.

• Support disciplinary procedures in accordance with company policies and Ethiopian labor law.

• Develop initiatives to improve employee engagement and retention.

• Identify trends behind absenteeism, resignations, and employee dissatisfaction.

• Maintain confidentiality when handling employee matters.

Performance Management

• Implement and monitor employee performance evaluation processes.

• Work closely with Operations and Team Leaders to address performance issues.

• Support the development and implementation of Performance Improvement Plans (PIPs).

• Track performance trends and provide HR recommendations.

• Promote a performance-driven and accountable work culture..

 6 Attendance, Leave & Payroll Coordination

• Monitor employee attendance, lateness, breaks, PTO, absenteeism, and overtime.

• Coordinate monthly payroll inputs with Finance.

• Ensure accurate employee salary, incentive, attendance, and leave information.

• Ensure HR and payroll information is submitted accurately and on time.

1. HR Policies & Compliance

• Develop, review, and update HR policies and procedures.

• Ensure HR practices comply with applicable Ethiopian labor laws and regulations.

• Maintain proper employment contracts and personnel documentation.

• Ensure employee information is securely maintained and confidential..

Training & Development

• Identify training needs across the BPO workforce.

• Coordinate onboarding and HR-related training.

• Support employee development and career progression.

• Work with Operations to identify skills and performance gaps.

HR Records & Reporting

• Maintain accurate and up-to-date employee personnel files.

• Maintain records for attendance, leave, recruitment, contracts, performance, and disciplinary actions.

• Prepare monthly HR reports for management.

• Track key HR metrics, including:

• Employee turnover

• Attrition

• Absenteeism

• Recruitment status

• Attendance

• Employee performance

• Retention

 Additional Responsibilities

• Office supplies and facility coordination

• Transport & workplace arrangements

• Company administrative documents

• Asset and equipment records

• Vendor & service provider coordination

• Meeting and event arrangements

• Supporting implementation of company policies

Key Competencies

• Leadership & People Management

• BPO/Outsourcing HR Experience

• Recruitment & Talent Acquisition

• Employee Retention

• Conflict Resolution

• Performance Management

• Decision-Making

• Problem Solving

• Confidentiality & Integrity

• Planning & Organization

• Employee Engagement

• Attention to Detail

• Strategic Thinking

Benefits

• Opportunity to work in a growing technology and outsourcing company

• Leadership and career development opportunities

• Exposure to BPO and international client operations

• Professional and performance-driven work environment

Working Hours

• 11:00 AM to 8:00 PM  

Job Requirements

Qualifications

• Bachelor's degree in Human Resources Management, Business Administration, Management, or a related field.

• 4–6 years of relevant HR experience, preferably in BPO, call center, outsourcing, customer service, or other fast-paced operations.

• Strong knowledge of Ethiopian labor law and HR practices.

• Proven experience in high-volume recruitment and employee retention.

• Experience managing attendance, performance, employee relations, and HR administration.

• Experience coordinating payroll and employee benefits.

• Strong leadership, communication, negotiation, and problem-solving skills.

• Excellent organizational and documentation skills.

• Ability to handle confidential employee matters professionally.

• Strong computer and HR reporting skills.

• Excellent written and spoken English and Amharic.

• Ability to work independently and manage multiple priorities in a fast-paced BPO environment.

• Strong professional communication and interpersonal skills.

How To Apply

Ready to grow your career with us? Send your CV via: t.me/tewostech1
Urgent Recruitment – Apply as soon as possible.
Only shortlisted candidates will be contacted.