Hotel Receptionist

About Victoria Hotel Apartments

Victoria Hotel Apartments, conveniently located near Pushkin Square in the Sarbet area of Addis Ababa, is seeking a qualified, energetic, and customer-focused professional to join our team as a Hotel Receptionist.

Key Responsibilities

• Welcome guests and provide exceptional customer service.

• Handle guest check-in and check-out procedures efficiently.

• Manage room reservations and guest inquiries.

• Answer, screen, and direct telephone calls professionally.

• Maintain accurate guest records using the hotel management system.

• Coordinate with housekeeping and other departments to ensure guest satisfaction.

• Respond to guest requests, concerns, and complaints in a timely and professional manner.

• Assist with daily front office operations and reporting requirements.

Posted Date: Sept 23, 2026
Location: Addis Ababa, Ethiopia
Employment Type: Full-Time, Female Candidate
Salary: Negotiable

Job Requirements

Qualifications and Requirements

• Diploma or Certificate in Reception, Hospitality Management, Tourism Management, Hotel Management, or a related field from a recognized college or university.

• 1–3 years of relevant work experience as a receptionist or front office staff.

• Previous experience in the hospitality industry is highly advantageous.

• Knowledge and experience with C-NET 6 Hotel Management Software is preferred.

• Knowledge of Booking.com, Expedia, and Airbnb extranets is an added advantage.

• Excellent written and spoken English communication skills.

• Strong customer service and interpersonal skills.

• Good telephone etiquette and communication abilities.

• Excellent organizational and multitasking skills.

• Professional appearance and attitude.

• Ability to work effectively under pressure and in a fast-paced environment.

• Energetic, positive, and team-oriented personality.

How To Apply

Application Procedure

Interested applicants who meet the above requirements are invited to submit their CV, educational credentials, and supporting documents through one of the following methods:

In Person:
Victoria Hotel Apartments, Sarbet, Addis Ababa

By Email: info@victoriaguesthouseaddis.net

Tel: +251 944 34 28 64

Application Deadline

Oct 23rd, 2026

Only shortlisted candidates will be contacted.

Victoria Hotel Apartments
Committed to providing exceptional hospitality and guest experiences.