FRONT DESK & PATIENT SERVICES OFFICER

Addis Ababa summit
Employment Type: Full-Time
Department: Clinical

JOB SUMMARY

We are seeking qualified, motivated, and professional individuals to join our growing healthcare team. Successful candidates will be responsible for carrying out the duties and responsibilities associated with their respective positions while maintaining high standards of professionalism, accuracy, confidentiality, patient service, and teamwork.

The successful candidates will work closely with colleagues and other departments to ensure the smooth and efficient delivery of clinic services. They are expected to demonstrate accountability, attention to detail, effective communication, respect for patients and colleagues, and compliance with the organization’s policies, procedures, and applicable professional standards.

Candidates should be committed to providing quality service, maintaining a professional work environment, and contributing positively to the overall performance and reputation of the clinic.

1. FRONT DESK & PATIENT SERVICES OFFICER

Key Responsibilities

• Welcome and professionally assist patients and visitors.

• Register patients and maintain accurate patient information.

• Manage appointments and patient flow.

• Respond to telephone calls and patient inquiries.

• Direct patients to the appropriate departments and services.

• Maintain confidentiality of patient information.

• Coordinate effectively with doctors, nurses, laboratory, and other departments.

• Maintain an organized and professional reception area.

Job Requirements

Qualifications & Experience

• Bachelor’s Degree in Management, Business Administration, Marketing, or a related field.

• Previous experience in a clinic, hospital, or customer-service environment is an advantage.

• Excellent communication and interpersonal skills.

• Good computer skills.

• Professional appearance and patient-focused attitude.

How To Apply

Interested and qualified applicants are invited to send their CV, application letter, and relevant credentials to:

📧 Email: hr@micro-pharma.com
📍 Address: Micro Pharma PLC, Addis Ababa Summit

Female candidates are highly encouraged to apply.