2. Work Performed - Supervise day-to-day operations of all food and beverage outlets within the hotel (restaurants, bars, room service, and banquet facilities).
- Ensure that all food and beverage services are delivered in a timely, efficient, and professional manner.
- Develop and maintain efficient systems for inventory management, food preparation, and quality control.
- Monitor guest satisfaction and resolve any service or quality issues promptly.
- Recruit, train, and supervise food and beverage staff, including chefs, servers, bartenders, and other related roles.
- Create a positive and supportive working environment, fostering teamwork and professional growth.
- Conduct regular performance evaluations and provide feedback to staff, implementing training programs as needed.
- Ensure that all team members understand and follow service standards, health codes, and safety protocols.
- Collaborate with chefs and culinary teams to design and update menus that meet guest preferences and seasonal trends.
- Ensure that menus are balanced, cost-effective, and aligned with the hotel's brand and target market.
- Introduce new offerings and promotions to attract guests and increase sales.
- Monitor the quality of food and beverage offerings to ensure they meet established standards.
- Develop and manage the food and beverage department budget, ensuring cost control and maximising profitability.
- Monitor food and beverage costs, including inventory, labour, and procurement, ensuring that expenses stay within budget.
- Implement cost-control measures and strategies to increase revenue without compromising service quality.
- Prepare regular financial reports and provide insights to senior management.
- Ensure the highest level of guest satisfaction by maintaining consistent quality, service standards, and overall experience.
- Actively solicit guest feedback through surveys, online reviews, and direct communication to identify areas for improvement.
- Handle guest complaints or concerns effectively and professionally, ensuring quick and satisfactory resolutions.
- Ensure the food and beverage department complies with all local health, safety, and sanitation regulations.
- Maintain up-to-date knowledge of industry trends, food safety regulations, and licensing requirements.
- Train staff on proper food handling, sanitation, and safety protocols to ensure a safe working environment.
- Perform regular inspections of food preparation areas, kitchen equipment, and dining spaces to ensure cleanliness and safety.
- Work closely with the sales and marketing team to promote the hotel's food and beverage offerings through various channels.
- Develop and implement promotional campaigns, events, and special offers to attract guests to dining outlets.
- Build relationships with local vendors and suppliers to enhance the food and beverage offering.
- Perform other duties as assigned by management.
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