Customer Service/Physician Attendant

The Customer Service/Physician Attendant at Teklehaimanot General Hospital serves as the vital first point of contact, ensuring a smooth, safe, and welcoming experience for every patient. This full-time position is ideal for a service-oriented professional who thrives in a fast-paced clinical environment. The Attendant is responsible for delivering exceptional front-desk support, assisting physicians with patient preparation, and managing the flow of appointments to ensure efficiency. This role requires a steadfast commitment to patient confidentiality and a dedication to excellence, ensuring optimal care and satisfaction from check-in through follow-up.

Requirement

• Qualified from recognized Higher Educational Institution by Marketing Management. 
  Key Responsibilities

1. Customer Service & Reception Duties

• Patient Greeting and Check-in: Warmly greet patients and visitors, manage the check-in/check-out process, and ensure a welcoming atmosphere.

• Communication: Answer and screen high-volume phone calls, retrieve voicemails, and relay clear, accurate messages to clinical staff.

• Scheduling and Registration: Schedule appointments, pre-register patients, and verify insurance coverage as needed.

• Patient Navigation: Provide directions, escort patients to exam rooms or other departments, and assist with wheelchair transportation to ensure safety and comfort.

• Administrative Support: Perform general clerical duties, including data entry into the Electronic Medical Record (EMR), managing documents, and maintaining a clean, organized front office area.

1. Physician/Clinical Attendant Duties

• Patient Preparation: Assist patients to exam rooms, record medical history and current medications, confirm the purpose of the visit, and record data in the EMR.

• Clinical Support (as needed): May assist with basic procedures such as taking vital signs (blood pressure, temperature, pulse) and performing basic vision or muscle function checks (depending on specialty).

• Patient Flow: Manage the schedule to ensure the clinic runs smoothly and efficiently, demonstrating urgency with the patient's and physician's time.

• Equipment and Supplies: Assist with the cleaning, sterilization, and setup of medical instruments and equipment.

• Specimen Handling: May collect and transport specimens, reports, and requisitions between departments.

Qualifications & Requirements

• Experience: Minimum of 1 year of experience in a customer service role, preferably in a high-traffic, confidential environment like healthcare.

• 1Skills and Abilities:

• Customer Service: A professional, patient-focused attitude with the ability to remain courteous under pressure.

• Computer Literacy: Proficiency with Electronic Medical Records (EMR), Microsoft Office Suite (Word, Excel, Outlook), and other office equipment.

• Communication: Excellent verbal and written communication and interpersonal skills.

• Multitasking: Ability to efficiently handle multiple tasks in a busy, interruption-prone environment.

• Professionalism: Demonstrated ability to handle sensitive patient information with discretion and confidentiality

Job Requirements

Required Skills

• Patient Check-In & Flow Management

• Health Information Interpretation

• Individualized Patient Support

• Staff Training Support

• Critical Thinking & Problem-Solving

• Regulatory Compliance

• Intervention Evaluation

• Multidisciplinary Communications

• Treatment Assistance

• Accurate Record-Keeping

Desired Skills

• Effective Follow-Up Communications

• Empathy & Active Listening

• Timely Status Updates

• Patient Relationship Buildings healthcare journey.

• Feedback Implementation Actively seek out, collect, and implement patient feedback through comment cards, surveys, or direct conversations to continuously improve the patient check-in, waiting room, and follow-up experience.

How To Apply

Interested and qualified candidates are invited to submit their CV (PDF format) along with copies of relevant documents to the HR Department.

• Location: Office No. 502, 5th Floor, Somale Tera

• Telephone: +251 11 1 56 04 92

• Mobile: +251 9 96 – 97 98 38

• Email: supprt@teklehaimanothospital.com hr@teklehaimanothospital.com