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Customer Service Representative (English speaking)

MODETH Outsource PLC • Addis Ababa

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On-siteFull timeAddis AbabaJunior Level(1-3 years)

Experience

Junior Level(1-3 years)

Salary

Not specified

Posted

24 days ago

Deadline

in 7 days

Job Description

Location: Addis Ababa

Job Type: Fulltime & Onsite

Job Summary

  • We are seeking a proactive and customer-focused Customer Service Representative to engage with potential customers through inbound and outbound calls. The CSR will be responsible for understanding customer needs, qualifying opportunities, providing relevant information, and connecting qualified customers with the appropriate team for the next step.
  • This role requires strong communication skills, active listening, and the ability to build rapport and effectively identify customer needs.

Responsibilities

  • Handle inbound and outbound calls with potential customers.
  • Engage customers to understand their needs, interests, and requirements.
  • Ask relevant questions to identify and qualify customer needs.
  • Provide clear and accurate information based on customer inquiries.
  • Identify qualified opportunities and connect customers with the appropriate team.
  • Build rapport with customers and maintain a professional communication style.
  • Handle customer questions and objections effectively.
  • Follow established call handling and qualification processes.
  • Maintain accurate records of customer interactions and outcomes.
  • Follow up with customers when required.
  • Meet assigned call, conversion, and performance targets.


Requirements

  • Strong English communication and negotiation skills
  • Previous experience in sales, telesales, a call centre, customer service, or a similar role is preferred.
  • Strong verbal communication and active listening skills.
  • Confident and professional phone manner.
  • Ability to understand customer needs and identify suitable opportunities.
  • Comfortable handling both inbound and outbound calls.
  • Strong interpersonal and relationship-building skills.
  • Ability to handle objections and challenging conversations professionally.
  • Target-driven with a strong focus on achieving results.
  • Good organisational skills and attention to detail.
  • Ability to work in a fast-paced environment

Required Skills

Communicationattention to detailAnalytical and problem-solving skillsDecision-making skills

Level

Junior Level(1-3 years)

Location

Addis Ababa

How to Apply

• Company Name: MMCY

• Application Link: Customer Service Representative (English Speaking)