Customer Service Officer- Maker for Dessie District

Academic and Professional Qualifications

• Bachelor Degree in a business related field e.g. Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology or any other equivalent fields

Experience

• Zero (0) year of experience.
• Not more than 25 years of age.
• To be be permanently assigned after Six (6) months of intensive training.
• CGPA 2.5 & above
• Fresh graduate of 2025 G.C & 2026 G.C Only.
• Degree Certeficate with exite exam result, Grade 8th, 10th,12th & CV and Job application Letter is mandatory Document to be attached.
• If your age is not Describ/Display on your Grade 8th Certeficate, You sholud bring out your Birth Certeficate Document.

Functional/Technical Competencies

• Understands the basic mechanisms of general financial products and services.
• Good knowledge of Bank’s accounting and procedures.
• Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
• Excellent command of Microsoft Office applications and good command of the core banking system.

Leadership Competencies

Behavioral Competencies

• Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
• Creativity and innovation skills.
• Action oriented.
• Quality focus and attention to detail.
• Professionalism and integrity in line with Dashen Bank values.
• Good oral and written communication skills.
• Critical and analytical thinking and problem solving skills.
• Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
• Good customer relationship management skills (internal and external customers).
• Risk awareness and focus - demonstrates understanding of risk management practices, standards and regulatory requirements.
   

Place Of Work

Branches under Dessie District.