Customer Service Manager II (Mesqel Square Premium Branch)
Ahadu Bank S.C • Addis Ababa
Experience
Senior(5-8 years)
Salary
Not specified
Posted
about 5 hours ago
Deadline
in 8 days
Job Description
Ext/Vaca/072/2026
A Customer Service Manager is responsible for leading a team of support representatives to deliver exceptional service, resolve complex issues, and build long-term customer loyalty. They oversee the daily operations of the customer service department, establish performance metrics, implement quality standards, and act as a crucial liaison between the customer base and executive leadership.
Requirements
- Education
BA in Accounting, Accounting & Finance, Banking & Finance, Business Management, Economics, Management, or related fields.
- Experience
7 years of experience in the banking industry, of which 1 year as Assistant Branch Manager, CSM, RM, or equivalent position
Required Skills
Level
Senior(5-8 years)
Location
Addis Ababa
How to Apply
Interested and qualified applicants shall apply via the following link only
https://forms.gle/MoRkXxGL6FU9pTMN7
Only Shortlisted Candidates will be contacted.
If you need more information, please call us on
+251-11-5-260-795