Job Description

Ext/Vaca/072/2026

A Customer Service Manager is responsible for leading a team of support representatives to deliver exceptional service, resolve complex issues, and build long-term customer loyalty. They oversee the daily operations of the customer service department, establish performance metrics, implement quality standards, and act as a crucial liaison between the customer base and executive leadership.

Job Requirements

Education

BA in Accounting, Accounting & Finance, Banking & Finance, Business Management, Economics, Management, or related fields.

Experience

7 years of experience in the banking industry, of which 1 year as Assistant Branch Manager, CSM, RM, or equivalent position

How To Apply

Interested and qualified applicants shall apply via the following link only

https://forms.gle/MoRkXxGL6FU9pTMN7

Only Shortlisted Candidates will be contacted.

If you need more information, please call us on

+251-11-5-260-795

Requirements

Required Skills

have computer literacycommunicate with customersperform multiple tasks at the same timeprovide customer follow-up servicesapply conflict managementprocess dataguarantee customer satisfactionimplement customer follow-up

Level

Senior

Location

Addis Ababa

How to Apply

Apply using the provided link below.

Customer Service Manager II (Mesqel Square Premium Branch)

Experience

Salary

Posted

Deadline