Camp Manager

Job Summary:
We are seeking a competent, experienced, and proactive Camp Manager to join our Operations Department. The successful candidate will be responsible for overseeing overall camp operations, accommodation, catering, housekeeping, client relations, HSE compliance, stock control, and staff coordination to ensure efficient service delivery and customer satisfaction.

Key Responsibilities:

• Oversee the overall day-to-day operations of the camp and ensure smooth and efficient service delivery.

• Assist the Project Manager in monitoring project performance and ensuring operations are delivered in accordance with the agreed scope of work.

• Manage accommodation, food services, bar, restaurant, housekeeping, and other camp services.

• Coordinate with departmental heads and supervisors to ensure effective communication and smooth operations across all departments.

• Monitor the cleanliness and general condition of accommodation, offices, public areas, and camp surroundings.

• Oversee special catering functions, parties, and outside catering services when required.

• Ensure company assets, equipment, and facilities are properly safeguarded and maintained.

• Monitor project stock control, conduct regular spot checks, and ensure accurate stock records and month-end procedures.

• Ensure all operational documentation, including issues, orders, transfers, and other records, is completed accurately and on time.

• Ensure compliance with ATS and client Health, Safety and Environmental policies and procedures.

• Participate in HSE inspections and audits and ensure corrective actions are properly followed up.

• Ensure toolbox meetings, start-up meetings, HSE communications, and required training are conducted and properly documented.

• Ensure employees wear the required PPE and uniform and comply with applicable HSE requirements.

• Report maintenance issues and follow up with the relevant departments to ensure timely completion.

• Assist HR in managing employees, including staff discipline, attendance, performance, training, and general employee-related matters.

• Coordinate visitor and client management, including arrival, accommodation, and departure arrangements.

• Handle guest and client complaints, ensure appropriate follow-up, and escalate serious issues to the Project Manager.

• Maintain positive working relationships with clients, employees, visitors, suppliers, local authorities, and the surrounding community.

• Coordinate the movement and use of company vehicles in liaison with the relevant departmental heads.

• Ensure continuous training and development of staff and maintain proper training records.

• Support the Business Development team in maintaining existing client relationships and identifying potential business opportunities.

• Ensure compliance with ATS policies, procedures, and operational standards, including IT and security requirements.

• Ensure all processes and services are delivering their intended outcomes.

• Perform other reasonable duties as assigned by the Project Manager or other authorized superior.

Job Requirements

Qualifications & Requirements:

• Minimum Degree in Hospitality Management, Hotel Management, Business Administration, or a related field.

• Minimum 4–5 years of relevant experience in camp management, hospitality, catering, hotel operations, or a similar supervisory/management position.

• Previous experience working in a remote camp or similar operational environment is an advantage.

• Strong leadership, coordination, and organizational skills.

• Good knowledge of accommodation, catering, housekeeping, and general camp operations.

• Knowledge of stock control, operational documentation, and basic cost management.

• Good computer skills, including MS Word, Excel, and PowerPoint.

• Good understanding of Health, Safety and Environmental requirements.

• Strong communication and interpersonal skills.

• Ability to work effectively with a diverse team and maintain good client relationships.

• Self-motivated, proactive, confident, and able to work under pressure.

• Trustworthy and capable of handling sensitive and confidential information.

How To Apply

Interested internal applicants may apply using this email: fgizachewaschale@tsebo.com