Branch Business Relationship Manager - RMSME for Nekemte

Academic and Professional Qualifications

• BA Degree  in Accounting, Marketing Management, Business Administration, Banking, Finance or related Business field

Experience

• Minimum of six (6) years relevant experience 

Leadership Competencies

• Result driven: The ability and commitment to achieve tangible outcomes and deliver measurable results that contribute to the organization's success
• Coaching: The ability to facilitate the growth, development, and performance improvement of team members through effective guidance, feedback, and support.
• Customer insight: The ability to understand and anticipate the needs, preferences, and behaviours of customers to drive business success. foster collaborations, and maintain partnerships with stakeholders to achieve common goals.
• Partnership engagement: The ability to effectively build and maintain partnerships with various stakeholders to achieve shared goals.
• Service excellence mind-set: Deep commitment to deliver exceptional customer experiences and fostering a culture of service excellence.
• Risk management: Ability of leaders to identify, assess, and mitigate potential risks that could impact their organization's objectives or operations.
• Digital savviness: Ability of leaders to effectively leverage digital technologies and tools to drive innovation, efficiency, and growth within the Bank.
• Emotional intelligence (EI): Ability of leaders to understand, manage, and leverage emotions both their own and those of others in order to effectively influence and inspire others.
• Decisiveness: The ability to prioritize and effectively allocate resources and make investments decision to enhance accessibility and build organizational capabilities (people, process and technology

Behavioral Competencies

• Collaborating and communicating in a way that allows team members to share their strengths and expertise and to support each other in achieving their goals.
• Active dedication and involvement from individuals or teams in collaborative endeavors, projects, initiatives, the Bank's platform, culture, CSR initiatives, training programs, and, most importantly, the organization's mission, vision, and values.
• Clear and successful exchange of information and ideas between individuals, ensuring a shared understanding.
• Commitment to always finding ways to do things better.
• Ability to move quickly and easily.
• Ability to adapt to change and meet new demands quickly.
• Demonstrate readiness to collaborate, and build sustainable relationship with stakeholders.
• Understand and share the feelings, perspectives and experiences of customers.
• Consistently utilizing data to drive work and make informed decisions.
• Conducting oneself with competence, integrity, and respect in a work setting.
• Embracing diversity, respecting unique identities, and fostering belonging.
• Being authentic, sincere, and transparent in interactions, respecting the truth and authenticity.

Place Of Work

Bake Jama Branch (Nekemte Town)